What should I do in case of a dental emergency?
A dental emergency is a service needed to control bleeding, relieve pain, get rid of acute infection, prevent loss of teeth, and treat injuries. If a dental emergency happens, call your dental office and ask what you should do. If the emergency is life threatening, call 911.
If you currently do not have a regular dentist, call Delta Dental’s customer service at 866-696-7441 or go use our find a dentist online search portal to find a dentist near you. If you are calling after hours, call 866-696-7441 for helpful recorded information and connection to our emergency service if needed.
If you are not in Michigan when a dental emergency happens, you can make a toll-free call 24/7 to Delta Dental’s customer service at 866-696-7441 for help finding a dentist. If your child has a dental emergency outside of Michigan, the HKD program will cover the service even if the dentist is not a Delta Dental HKD dentist. A prior authorization is not needed for emergency services.
Virtual Visits delivered by TeleDentistry.com
Healthy Kids Dental members can access TeleDentistry.com*. These virtual visits are a safe and effective way to receive dental care and avoid the emergency room. Consider a virtual visit when you:
- Have a dental emergency and do not have a regular dentist.
- Need access to a dentist after hours if your dentist is not available.
- Need to consult a dentist while traveling and you don’t have a dentist.
Teledentistry is already included in your existing dental coverage.
Get started on your teledentistry visit here or call (866) 716-4628.
*TeleDentistry.com services are only available to current Healthy Kids Dental plans administered by Delta Dental of Michigan users. TeleDentistry.com is considered to be a “problem-focused exam” (shown as a D0140 procedure code on your Explanation of Benefits).
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